Customer Service Charter

Customer Service Charter


Dear Customers,

We are strongly committed to providing the best service to you. The development and improvement of services in the country is our priority. Therefore, we will exert all efforts to meet your needs professionally and transparently. This is our duty and your right. Nevertheless, we hope you will cooperate with our employees to enable them to serve you better.

  • Receiving you with diligence and treating you with respect and attention.
  • Providing you with high quality service and fair treatment.
  • Meeting your needs with professionalism through well-trained and qualified staff.
  • Responding to your requirements & needs without any delay & exerting all efforts possible to meet them in a timely manner.
  • Keeping you fully and clearly informed about our services, requirements, and the time required for their delivery.
  • Working on simplifying procedures & reducing delivery time in order to improve the quality and speed of our services.
  • Working on delivering services and providing information through various channels at a time that suits you as much as possible.
  • Welcoming your feedback & suggestions about our services through several channels, and giving you the opportunity to participate in the development of our services.
  • Appreciating the efforts of our staff members in serving you and treating them with respect.
  • Providing us with all the required documents and proofs at the time of submitting your applications.
  • Ensuring that all the required documents, information and data are provided fully and accurately in order to have the transaction executed.
  • Informing us as soon as possible, of errors or of any change that you wish to be made on the information.
  • Informing us of any change to personal details like change in address or information related to the transaction completion procedure.
  • Being cooperative and accurate in answering any inquiries made by our staff.